SHIPPING POLICY
Weekday Orders
Orders placed before 2pm Eastern Standard time will be shipped on the same day, unless it’s a holiday. Orders placed after 2pm will be shipped the next business day.
Weekend Orders
Orders placed on Saturday or Sunday will be shipped Monday, or the next business day in the event Monday is a holiday.
Pre-Order Products/Backorder Products
If your order includes a pre-order or backordered item, your entire order will be held until we have all items in stock. If you would like to receive items that are in stock right away and have your backordered items ship upon availability, please contact us by phone at 888-599-9355 or by email at support@AsaAndrew.com and let us know. Be aware that additional shipping fees will apply for separate shipments.
Shipping
If an order is placed before 2pm Eastern time Monday through Friday, it will be shipped on the same day, unless it is a holiday. If it is placed after 2pm, it will be shipped on the next business day. Orders placed on Saturday, Sunday, and on holidays will not be shipped until the next business day when we are open. Customers may be charged a fee of $12 or more for making changes such as an addition to the order or a change in the address after an order is shipped after 2pm. If a customer needs to make a change on an order placed over the weekend, he/she will need to send an email to support@AsaAndrew.com. Be sure to provide the shipping department with your order #, the correct shipping address, and include the changes that need to be made. If you received a product that does not match the ones in your invoice or if you missing an item, please call us immediately and we will send the right product with a return label to send us back the wrong one. If you received a damaged or defective item, please return it back to us and we will send you a new one as soon as we receive the damaged or defective item. Any order over $100 is entitled to Free shipping in the United States. International orders will have to pay the shipping fees.
3rd Party Shipping
We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that’s why we’ve made these tables to help you out. 96% of these orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. (Holiday exceptions may occur.)
International Shipping
International orders are shipped via United States Postal Service and can take 2 to 4 weeks to arrive. Expedited shipping is not available for international orders other than those shipping to Canada. Please note that some countries will impose additional tariffs on items shipped from abroad. The customer is responsible for any country-specific tariffs and duties. These nation-specific duties are added by your respective government and are not shipping charges from AsaAndrew.com. Some orders may warrant additional shipping charges due to weight and size limitation. Any order over $100 is entitled to Free shipping only in the United states. International orders will have to pay the shipping fees.
Refused Packages
An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility. All orders shipped via UPS are subject to the “Terms and Conditions of Service” as detailed on UPS.com.
Returns
All returns will be inspected upon arrival. If you received a product that does not match the ones in your invoice or if you missing an item, please call us immediately and we will send the right product, along with a return label to send us back the incorrect one. We are not able to return any supplements that are opened.
Refunds
We are proud to provide a 14 Days guarantee. If you are not completely satisfied, simply return the product within 14 days with proof of purchase and we will refund your money, less shipping and handling. This excludes mp3’s, tickets, all downloadable products, and any opened supplements.
TESTING KITS
Due to safety and quality standards, all test kit purchases are final and non-refundable.
MP3 Orders
MP3 orders purchased using an Amazon account or a PayPal account may take up to 24hrs to process and the buyer may not receive the MP3 until Monday or the next business day. All MP3 downloads come in a zip folder. Therefore they must be extracted or unzipped in order to gain access to them. *MP3 DOWNLOADS EXPIRE AFTER 30 DAYS *EACH MP3 HAS A DOWNLOAD LIMIT OF 3 TIMES *NO RETURNS FOR DOWNLOADABLE PRODUCTS
To Download Your MP3
BE SURE TO READ THE INSTRUCTIONS CAREFULLY BEFORE STARTING THE DOWNLOAD PROCESS. Using a laptop or desktop
- Go to your email and find the email that has the link provided to you after you purchase the MP3.
- Check your computer firewall settings and your browser security settings to make sure that it will allow you to download the files. Some firewalls and browsers will not enable you to download files due to security/hacking policies.
- Click on the MP3 link provided to you in your email.
- If you have a Windows PC you may need to make sure you have WinZip or an application that can unzip folders. If you have a Mac the files will automatically unzip and download to your Downloads folder.
- Once they are unzipped or extracted, you can use Windows media Player, Real Player, or iTunes (for Mac) to play them.
- For Mac users, if you want to transfer the mp3 files to your iPod, iPhone, or iPad, you have to download them first from your computer, unzip the folder or extract them and then put them into your iTunes library. Once they’re in the iTunes library you can sync them into your iPhone or iPad.
- Finally if files are not downloading properly try using different browsers. For instance, if you’re downloading them using Google Chrome, and they are not downloading at all or they are downloading halfway; try using Internet Explorer or Mozilla Firefox. Sometimes your browser settings may cause issues with the download.
Using a smartphone or tablet (Android, Windows, iPhone, or iPad)
- These files are in a zip folder therefore you have to unzip them in order to play them. Therefore you have must an app to unzip files such as AndroZip (for Android devices), Zip File Viewer (for Apple devices) or WinZip (for Windows phone or Surface tablet).
- Go to the email you received from us that has the link to the mp3 files, which was provided to you just after your purchase.
- Click on the link and it will start to download to your download folder in your phone.
- Once it’s finished downloading, go to your unzip app and open it. Go to your Download folder and it should have the mp3 folder in it.
- From there you can play each mp3 or send it to a different folder.
If you have any questions about the products or problems downloading the mp3 files feel free to call us at 888-599-9355 or email us at support@AsaAndrew.com. We can walk you through the process on getting them into your device. Our business hours are Monday through Friday 8am to 5pm Eastern Time.
If your question is regarding a medical emergency or you believe you need immediate medical assistance, please contact a doctor or health care provider. Information provided by this website is not medical advice and is not intended to replace or modify the medical advice of your doctor or health care provider. Please consult your health care provider for medical advice. Please remember that the information and content, in the absence of a visit with a health care professional, must be considered as an informational/educational service only and is not designed to replace a physician’s independent judgment about the appropriateness of risks of a procedure or condition for a given patient. Welcome to the AsaAndrew.com! Here at AsaAndrew.com our mission is to see you reach your potential in whatever your body goals are. We believe that all people are athletes competing for something every day. From elite performers, to sports, to excelling at work, to having the speed, strength, and stamina for the kids and grandkids. Each day we all compete with life to become our best. Thats why here at AsaAndrew.com we call our thousands of members – “Member Athletes.” You might be a “patient” at your physicians office, but not here. Here at AsaAndrew.com we build member athletes so you can perform at the highest level and reach your potential. I, hereby authorize AsaAndrew.com, an athletic organization, a Florida Company, and any staff and/or providers to act as a fitness lifestyle coach on my behalf (or my child) with our membership. I understand that any part of the AsaAndrew.com Company, staff, or providers do not diagnose nor treat any condition or conditions, that they have various nationally recognized certifications in fitness and nutrition, but may not be licensed healthcare providers in my state, and that if I choose to follow through with any recommendations set forth by AsaAndrew.com, I should consider a consult with my personal physician first if needed. Furthermore, I understand the following: AsaAndrew.com does not offer diagnosis for any condition or conditions. AsaAndrew.com does not offer treatment for any specific condition or conditions. AsaAndrew.com does attempt to restore balance to the whole body by analyzing the negative environmental stimuli (food, movement, air, water, light, sleep, etc) that may be blocking the way to optimal health and athletic performance. AsaAndrew.com uses the following modalities to that end: nutritional counseling that is not in the realm of dietetics, sports performance, physio-modalities, functional exercise, lifestyle coaching, functional and metabolic profiling, homeopathy, botanical methods, and whole-food supplements which are clearly indicated by research and are not intended or instructed to diagnose, prevent, cure, or treat any disease. I recognize the potential risks and benefits of the above and have had them all explained to me to my full satisfaction: Potential risks: allergic reactions to herbs and supplements, side effects of natural substances, inconvenience of lifestyle changes. Potential benefits: restoration of health and the body’s maximal functional capacity, relief of discomfort and symptoms of health challenges, assistance in injury and health challenge recovery, and prevention of health challenge or its progression. I understand that any supplements recommendations are not evaluated and approved by the FDA and are not intended to diagnose, treat, prevent, or cure any disease. I understand that I must consult my medical doctor (PCP) regarding any condition that I may have and must consult them regarding any medicine that I am currently taking, or desire to receive. AsaAndrew.com and staff are not licensed to provide medical advice and I understand that I must seek my personal physician for any medical advice. I also recognize that speaking with AsaAndrew.com Body Coaches, and providers does not establish a doctor-patient relationship. I have verbally been told this by my provider or body coach and understand this fully.
With this knowledge, I voluntarily consent to the above, realizing that no guarantees have been given to me by AsaAndrew.com, or any of their affiliated personnel regarding cure or improvement of my condition. I understand that I am free to withdraw my consent and to discontinue participation in these procedures at any time. I understand that information from my consultation record may be analyzed for research purposes, and that my identity will be protected and kept confidential. I understand that any questions that I have will be answered by my consultant to the best of his/her ability.
